Onboarding Procedure

Preparing the User ID's
The new starters username and login information must be created prior to the start date, as in many cases this process can take up to a few days.

Cheil Account Setup

  1. If not already submitted, request for P&C to create the users profile in GATE (Freelancers) or in GHR (Contract/Permanent), alternatively submit a GATE submission yourself
  2. Once it is both approved and completed by the relevant PIC's you should receive an email with subject containing 'SR Done' with the Employee ID (Cheil.com) and certificate key (Samsung Knox). These are used to set up the User ID for the respective platforms
  3. For creation of the Cheil.com ID visit https://o365m.cheil.com/profilecenter from within the Cheil network
  4. To modify the User ID for Cheil.com (Outlook, Teams and HQ Systems) click on the 'Change mail alias button:Pasted image 20260210124611.png
  5. When prompted for the login details, enter the users Employee ID as the 'ID'. For the password, type c# then paste the Employee ID and remove the last digit.
  6. Once you are logged in create a username for the employee combining their first and last name, and a number if necessary, eg: m.suesse
  7. Lastly, to activate the username, mailbox and assign a license you must reach out to Peter (RHQ) junhyun.p@cheil.com or Yanny (HQ) yanny.yu1@partner.samsung.com with the Employee #, Employee Name, and the Cheil.com username you have set to complete the setup, as shown:Pasted image 20260309143854.png

Knox Account Setup

With the Cheil account setup out of the way, we can now setup the Knox account for the new employee.

  1. Visit the website https://www.samsung.net/employeeapp/signup?locale=en
  2. Of the options shown make sure you select Certificate Key as this is what you will receive in the 'SR Done' email mentioned earlierPasted image 20260309145303.png
  3. Once you have entered the certificate key and the employees name, you will be taken to a username selection screen. This username MUST match the username of the Cheil.com account, if the same username as the Cheil.com is unavailable on Knox then change the username on Cheil.com (see above) to a different variation and then check if it is also available on Knox
  4. Once a username for Knox has been confirmed you will be taken to a screen to fill out the users information, firstly enter a password based on but not containing the employees name, combined with some numbers and symbols. It should be exactly 12 characters long.
  5. Then proceed to fill out the company address (3 Murray Rose Avenue), backup email (the employees Cheil.com address), Job title, etc
  6. Once the necessary fields are filled, proceed to submit the user profile, it is typically approved and usable within 2-3 hours

Adobe Acrobat Setup

Since the 12th March 2026 a new licensing system has come into effect. Adobe Acrobat no longer requires an approval to be submitted, so if access is required please ask John or the relevant IT contact to install the file on the machine. No further action is required.

Adobe Creative Cloud Setup

  1. To submit the license approval for Adobe Creative Cloud you will need to log into the employees Knox account (on their behalf)
  2. Once logged in press 'Quick Link' at the top right and the select Global SW RequestPasted image 20260318124501.png
  3. Once you are on the MINT application page, click apply and then fill out the fields as needed. For Adobe Creative Cloud please Choose 'Adobe' as the Item and then 'Adobe CC' in the Item DetailsPasted image 20260318124614.png
  4. When you get to the reason field, enter 'To complete daily tasks' and submit the application, to verify it was submitted go to the Approvals section of Knox Portal and check if it shows up under 'Submitted'